1. Getting Started
1.1 Create an account
- Download the ONOO app from the App Store or Google Play
- Sign up with your phone number or email
- Verify your account using the code we send you
1.2 Set up your profile
- Enter your name, gender, and date of birth
- Choose your skill level using the guided level setup
- Connect your club so it appears on your profile
2. Tournaments
2.1 Find a tournament
- Open the Tournaments tab to browse upcoming events
- Use search and filters to narrow by level, category, or date
- Tap any tournament to see details, schedule, and entry fees
2.2 Register
- Open the tournament page and tap “Register”
- For doubles, pick a partner from the partner-select screen
- Complete payment in-app to confirm your spot
- Your registrations appear on the home screen and in your profile
2.3 Cancel a registration
- Cancellation deadlines vary by tournament
- Refunds depend on the organizer’s rules — check the tournament page
- If you can’t cancel in-app, contact the organizer or our support team
3. Rankings & Points
- Rankings update automatically after tournament results are submitted
- Filter the leaderboard by gender and level to see where you stand
- Tap any player to view their profile, level, and recent results
- If you believe a result or point total is wrong, contact support with the tournament name, date, and your match details
4. Matches & History
- Your match history is available from your profile
- Each entry shows the tournament, opponent, score, and date
- Missing a match? Reach out — organizers occasionally need to re-submit results
5. Clubs & Events
- Browse clubs to find one near you
- Open an event page to see the schedule, location, and how to join
- If your club isn’t listed, ask your club admin to contact us
6. Payments
- Entry fees and bookings are paid through the app
- Receipts are stored under your profile for future reference
- For payment failures or refund disputes, contact the tournament organizer first; we can help escalate if needed
7. Account & Privacy
7.1 Edit your profile
- Open your profile and tap Edit to change your details
- Changes to your level may require organizer review
7.2 Reset your password
- From the login screen, tap “Forgot password”
- We’ll send a reset link to your verified email or phone
7.3 Delete your account
- Email us from the address on your account and we will remove your data in accordance with our privacy policy
8. Troubleshooting
8.1 The app won’t open or crashes
- Update to the latest version from the App Store or Google Play
- Restart the app, then your device
- If it persists, contact support with your phone model and OS version
8.2 I didn’t receive my verification code
- Check your spam folder (for email)
- Make sure your phone has signal and the number is correct
- Wait 60 seconds and tap “Resend”
8.3 My payment failed but I was charged
- Wait a few minutes — pending charges often clear automatically
- If the charge stays, email us with the date, amount, and a screenshot of your statement
9. For Tournament Organizers
- Organizer accounts are issued by ONOO admins
- Submit accurate match results promptly — rankings depend on it
- Communicate schedule changes, weather cancellations, and refund rules to registered players
- For organizer access or admin tools, contact the support team
10. Contact Support
We usually respond within 1–2 business days.
- Email: gunburdb@gmail.com
- Phone: +976 8682 9363
See also our Terms & Privacy Policy.